Meet the Team

Business Analyst sits within the Latam Strategy, Planning & Operations organization. We drive strategy, planning, and operations initiatives in support of Cisco’s LATAM Sales business. Our vision is to enable our people to become the most effective, customer-centric sales force in the industry through global programs with measurable outcomes tied to sustainable growth.

We work hard and have fun doing it. We take pride in our work and know our collective success is dependent upon teamwork, both internally and externally. Passion, Integrity, Trust, Leadership, and Execution are our core values.

Your Impact

As a Business Analyst at Cisco, you will be a key driver of strategic initiatives, operational excellence, and process improvements that enable our sales and broader business functions to succeed. You will develop creative solutions for complex business challenges, collaborate across multi-functional teams, and analyze internal processes, data, and market trends to identify opportunities for growth and efficiency. Your insights will directly influence decision-making, help enhance Cisco’s operational capabilities, and foster seamless execution of strategic projects.

You will work closely with Sales Leaders, Engineering, Product Managers, Partners and other cross-functional organizations to align efforts, ensure effective project delivery, and optimize business outcomes.

Key Responsibilities

• Business Strategy & Operations: Develop and refine business requirements, facilitate alignment sessions across teams, and support product and operational roadmaps. Use data analytics and business insights to evaluate trends, advise pivotal initiatives, and improve operational performance.
• Project & Program Management: Lead cross-functional projects and initiatives, such as go-to-market (GTM) strategies, sales acceleration programs, and process improvement efforts. Lead key programs by collaborating with stakeholders, supervising progress, and ensuring delivery of outcomes.
• Data Analysis & Reporting: Create and maintain dashboards, reports, and forecasts using tools like Tableau, Salesforce, and BI solutions. Analyze booking, pipeline, and sales data to drive accountability, operational efficiency, and strategic planning. Support quarterly business reviews and executive presentations with compelling insights and recommendations.
• Sales & Revenue Enablement: Support field sales teams and leaders with pipeline management, forecasting accuracy, and operational support. Develop models to improve sales efficiency, monitor sales funnel health, and supervise key performance indicators.
• Customer & Stakeholder Engagement: Act as a trusted advisor to sales and business teams, providing operational guidance, resolving issue escalations, and advocating for process improvements. Foster strong relationships across departments and ensure alignment of initiatives, especially during fiscal planning, product launches, and sales campaigns.
• Change Management & Continuous Improvement: Drive process simplification, monitor project risks, and lead continuous improvement initiatives. Use data-driven insights to influence operational changes that enhance team productivity and customer experience.

Minimum Qualifications

• 10+ years of experience in business operations, program management, consulting, or operational excellence.
• Proficiency with PowerPoint, Excel, and MS Office.
• Experience with Salesforce, Tableau, BI tools, and project management methodologies.
• In-depth knowledge of forecasting techniques, business models, and accuracy measures.
• Proven ability to quickly adapt and deliver outcomes within short timeframes.

Preferred Qualifications

• Strong analytical, problem-solving, and decision-making skills.
• Shown ability to interpret business trends and recommend strategic actions.
• Superb communication, collaboration, and stakeholder leadership skills.
• Ability to lead multiple initiatives in fast-paced environments, influence without authority, and prioritize optimally.
• Familiarity with Cisco’s sales cycle, GTM strategies, and product portfolio is a plus.
• Knowledge of financial and operational metrics, and experience supporting GTM activities and sales enablement.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.