At Cisco IT, our mission is to empower our people to perform the best work of their lives. We are seeking a Business Analysis (BA) to join our team, focusing on delivering an outstanding device experience for our employees.

Meet the Team

As part of the Digital Workplace team, we are responsible for providing an extraordinary personal computing experience. Our goal is to ensure an amazing user experience providing employees with the right tools, at the right time to be their best. We focus on the details, so employees can focus on their work. We are looking for a BA, with a focus on laptop lifecycle management or similar service to join the Device Experience - Asset Management team.

Your Impact

We’re seeking a dedicated, experienced, and self-motivated data analyst who has a real passion for asset management, user experience and technology. You will partner with multiple collaborators including Engineering, Employees, Procurement and Support to create & analyze IT asset data. You will bring your experiences and insights to drive significant improvements across the service.

Minimum Qualifications

• Up to 4 years of relevant professional experience in data analytics, IT or asset management (applicable for recent graduates or entry‑level hires).

• Documented hands on experience generating reports of complex IT asset data processes

• Comprehensive data presentation and story telling abilities

• Evidence of communicating status and requirements to senior and cross‑functional stakeholders, including negotiating/monitoring service levels

Preferred Qualifications

• Documented hands‑on experience managing laptop lifecycle activities (procurement, inventory, imaging/configuration, deployment, returns), including supporting new‑hire laptop provisioning and refresh

• Practical experience using ServiceNow (creating/triaging tickets, raising change/incident requests, and basic configuration)

• Familiarity with IT service lifecycle processes (change, incident, problem management) and contributing to service improvement initiatives.

• Demonstrated capability with data analysis and reporting / data storytelling (examples of dashboards, reports, or visualization tools used).

• Prior experience leading or coordinating cross‑functional teams on systems or process improvements.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.