At Cisco IT, our mission is to empower our people to perform the best work of their lives. We are seeking a Business Analysis (BA) to join our team, focusing on delivering an outstanding device experience for our employees.

Meet the Team

As part of the Digital Workplace team, we are responsible for providing an extraordinary personal computing experience. Our goal is to ensure an amazing user experience providing employees with the right tools, at the right time to be their best. We focus on the details, so employees can focus on their work. We are looking for a BA, with a focus on laptop lifecycle management or similar service to join the Device Experience - Asset Management team.

Your Impact

The Business Analyst is responsible for the ordering, procurement, and provisioning phases of end user laptop and related IT assets, ensuring operational excellence, compliance, and seamless delivery. The role oversees laptop inventory forecasting & ordering, supply chain processes, vendor management, and is the main escalation point for user laptop ordering issues. Uniquely, this position also acts as backup and support for the US based provisioning Lead, ensuring leadership continuity whenever needed.

Minimum Qualifications

• Up to 4 years of relevant experience in laptop lifecycle management, IT asset management, or depot/supply‑chain operations

• Demonstrated experience managing stock forecasting, procurement, and asset flow

• Experience managing vendor/depot operations or coordinating with suppliers for device repair, distribution, or depot services

• Ability to perform monthly reconciliation reports related to assets (e.g., repair credits, inventory counts)

Preferred Qualifications

• Experience leading cross‑border logistics and regulatory compliance for IT asset distribution.

• Proven track record of strategic project delivery and process innovation in device/asset programs.

• Prior experience acting as an escalation point for support inquiries

• Experience indirectly leading team mates, partners, and contractors to achieve a business outcome.

• Strong written and verbal English communication demonstrated by stakeholder presentations or executive reporting (e.g., examples of senior‑level communications).

• Familiarity with major supplier ecosystems (Lenovo or similar) and vendor management tools or platforms.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.