At Cisco IT, our mission is to empower our people to perform the best work of their lives. We are seeking a Business Analysis (BA) to join our team, focusing on delivering an outstanding device experience for our employees.

Meet the Team

As part of the Digital Workplace team, we are responsible for providing an extraordinary personal computing experience. Our goal is to ensure an amazing user experience providing employees with the right tools, at the right time to be their best. We focus on the details, so employees can focus on their work. We are looking for a BA, with a focus on laptop lifecycle management or similar service to join the Device Experience - Asset Management team.

Your Impact

We’re seeking a dedicated, experienced, and self-motivated Business Analyst who has a real passion for asset management, user experience and technology. You will partner with multiple collaborators including Engineering, Employees, Procurement and Support. You will bring your experiences and insights to create significant improvements across the service.

Minimum Qualifications

• Up to 4 years of relevant work experience in business analysis, systems analysis, or asset-management-related roles

• Experience in IT Asset Management (ITAM)

• Skilled in coordinating warehouse operations and managing logistics for hybrid teams, ensuring quality service delivery (SLAs) and smooth device delivery/return

• Experience in personnel management, implementing new processes, handling device shipping escalations, leading cross-functional teams, and negotiating/monitoring service levels

• Ability to negotiate and monitor service levels / SLAs with vendors or internal teams

Preferred Qualifications

• Hands-on experience with ServiceNow (configuration or administration)

• Experience specifically with laptop/device lifecycle management or similar endpoint asset programs

• Demonstrated reporting and data storytelling abilities (experience creating dashboards, visualizations, or business reports)

• Strong written and verbal English communication skills for interacting with senior stakeholders and global teams

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.