Senior Institutional Client Onboarding Product Manager



United States · Remote
Posted on Wednesday, February 16, 2022

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there.
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
  • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Coinbase is looking for a highly driven individual to lead our Institutional Client Onboarding product. This role reports to the Head of Operations and is an opportunity to develop best in class processes with a client / automation first culture. The successful candidate will be responsible for continuing to refine what ‘best in class’ looks like from a scale, compliance and client user experience perspective, ensuring the Legal, Compliance, Operations, Design and Engineering Teams are supportive and executing towards a common vision and plan.

What you’ll be doing (ie. job duties):

  • Directly accountable for developing an Institutional Client Onboarding Product that is best in class from a Compliance, Scale and Client Experience perspective.
  • Refine vision to move from being best to being transformational, leveraging web 3, on-chain technology.
  • Ensuing our solution has product market fit and is enabling of our clients fast on ramp to crypto and expedited commitment of capital.
  • Capture requirements, prioritize investments, work with Compliance Engineering and Operations to test and deploy features.

What we look for in you (ie. job requirements):

  • Experience on Client Onboarding Change Management.
  • Outstanding ability to Influence without authority, coordinate complex functions and stakeholders and make decisions that put clients and the firm first.
  • Understanding of the client onboarding KYC /AML process.
  • Superb judgment to respect Compliance standards but also find a solution that allows us to provide scale and a UX which result in transformational onboarding time.
  • Strong communicator - internally to senior leadership and externally with customers to understand their journey.
  • Comfortable operating as a player coach. Make decisions & influence the most senior leadership whilst being happy to roll up sleeves.
  • Strong track-record of building and operating within high performing teams.
  • Ability to multitask and prioritize multiple ambiguous deadlines and projects in a fast moving environment.
  • Ability to process complex issues, clearly and concisely communicate them, and turn them into simple recommendations, considerations, and tradeoffs.
  • Crypto passionate.
  • Strong problem solving skills and the ability to develop creative solutions to complex operational challenges.
  • Keen to learn and a track record of continuous learning.

PID: P33515

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $195,500 to $230,000 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

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