YOUR PURPOSE

Coin Metrics is seeking a Sales Operations Associate to join our team. Our Sales Operations Associate will support our sales team to improve our sales efficiency and grow our company. They will work directly with our Growth and Account Management Teams.

YOUR VALUE

• Rapidly learn about Coin Metrics and the value it offers its customers.
• Understanding the various customer organization segments and personas and how our products and services solve their challenges.
• Facilitate the operational responsibilities involved with creating and enabling a top-performing sales team
• Support lead routing initiatives from a sales perspective, helping to increase productivity and efficiency amongst our inbound and outbound sales efforts
• Develop controlled, repeatable, and well-defined lead funneling processes and execute lead prioritization for sales
• Educate sales team members about lead assignments by leveraging data to help identify opportunities
• Work with sales to manage team bandwidth and promote Marketing Qualified Lead (MQL) to Sales Qualified Lead (SQL) conversion rates
• Partner with management and top-performing sales team members to uncover business needs, design solutions, launch, iterate, and measure impact
• Leverage HubSpot as a primary source of truth and solutioning for improved sales operations across Coin Metrics

DAILY AND MONTHLY RESPONSIBILITIES:

• Executing MQL routing and assignments in Hubspot to sales and ensuring lead quality information is accurate to exceed performance targets
• Developing reports, dashboards and processes in Hubspot to continuously monitor data quality and integrity and execute data migration/cleansing projects as needed
• Reporting on daily lead generation activities, key accounts, and campaign effectiveness
• Updating Hubspot workflows and sequences with new marketing content on a consistent cadence
• Improving quality enrollment results by evaluating processes and recommending changes to operational inefficiencies
• Nice-to-have: HubSpot Certifications {e.g. Sales Software, Inbound Sales, Reporting, Revenue Operations, Frictionless Sales}

YOUR EXPERTISE AND EXPERIENCE

• Interest in crypto and crypto assets
• Strong communication skills
• Previous work in customer success, customer service, or sales
• Experience with Hubspot is preferable
• Proficiency in Excel and a basic understanding of APIs

WHO YOU ARE

• Passion for Digital Assets
• Meticulous. Your attention to detail is unmatched
• Creative. Always looking for new, more effective ways to complete a project
• Organized. You know how to manage multiple projects and competing priorities to create an actionable plan and get the most impactful work done
• A self-starter. You’re always ready to roll up your sleeves and jump on opportunities when you see them without being asked
• A true team player. You think across the full spectrum of channels available to us
• Data driven. You seek out data to inform your approach and constantly iterate on what you’re doing based on what’s working and what’s not. Hubspot experience is a big plus!
• Located in Boston or the surrounding suburbs

LIFE AT COIN METRICS

Coin Metrics is a fun and fast-paced team with employees located across the globe. We are united by our OPEN (Open, Pioneering, Elucidating, and Neutral) core values. Our employees are empowered to do what’s best for our products, customers, and team members. Other benefits of working at Coin Metrics include:

• Competitive salary and bonus plan
• Remote or hybrid work options
• Paid time off
• Global company offsites

OUR INTERVIEW PROCESS

• 30 minute preliminary screen
• 3-4 video interviews with members of our team

LOCATION

Greater Boston, MA